Legal
Refund Policy
Last updated: 8 August 2026. This policy applies to paid Dataservicepath educational products confirmed by invoice.
Eligibility
Self-paced digital courses such as Status Classification Studio are eligible for a full refund within 14 days of purchase if less than 20% of module videos have been accessed and no cohort office-hour seat has been used.
Timeframe
Refund requests must reach us within the eligibility window stated on your invoice confirmation. Briefing Hour sessions cancelled at least 48 hours before the scheduled call receive a full refund or reschedule credit. Cancellations inside 48 hours may receive a partial refund of 50% unless we can fill the slot.
Full versus partial refunds
Full refunds apply when eligibility criteria above are met. Partial refunds may apply when substantial content has been unlocked but a documented technical failure prevented access for more than seven consecutive days and we could not restore access.
Non-refundable items
- Customised document reviews already delivered
- Counsel Cohort seats after the first live session has begun
- Third-party fees charged by payment providers that are non-recoverable
Refund process
Email hello@dataservicepath.digital with your invoice number, purchase date, and reason. We confirm receipt within two business days and state whether the request qualifies.
Processing time and method
Approved refunds are issued to the original payment method within 10 business days of approval. Bank timelines may add several days before funds appear.
Cancellation
You may cancel future cohort sessions according to the notice rules above. Cancelling does not automatically erase access already granted to self-paced materials unless a refund is approved and access is revoked as part of that refund.
Exceptions
Mandatory consumer withdrawal rights under German and EU law remain available where they apply to distance contracts for digital content, subject to statutory conditions (including loss of withdrawal rights after express consent to immediate performance and acknowledgement of that loss). Nothing in this policy limits those rights.
Contact for refund requests
Dataservicepath — Street: Kurfürstendamm 92; City: Rostock; State/province/area: Mecklenburg-Vorpommern; Zip code: 18125; Country: Germany · 0381 85 97 74 · hello@dataservicepath.digital